Shipping policy

Last updated: September 5, 2026

Processing time

We normally process in-stock orders within 3 to 5 business days, excluding weekends and federal holidays. A product page, preorder notice, custom-order agreement, or checkout message may state a different processing time. Processing time is separate from carrier transit time.

If we cannot ship within the time we promised, or within 30 days when no shipping time was stated, we will notify you and provide the option required by applicable law to agree to the delay or cancel the unshipped order for a prompt refund.

Shipping rates and delivery estimates

Available shipping methods, charges, and delivery estimates are displayed at checkout based on the destination and order. Carrier delivery dates are estimates, but this does not limit any cancellation or refund rights that apply when shipment itself is delayed.

We currently ship only to destinations offered at checkout. We do not guarantee delivery to an address or region that checkout does not accept.

Tracking and address changes

When tracking is available, it will be sent to the contact information supplied with the order. Customers are responsible for entering a complete and accurate delivery address. Contact us as soon as possible if an address needs correction. We cannot guarantee a change after an order has been transferred to a carrier.

Local pickup

When local pickup is offered at checkout, wait for the ready-for-pickup notification before visiting the store. Bring the order confirmation and identification reasonably necessary to verify the order. Pickup hours and instructions shown in the notification control.

Delayed, lost, damaged, or missing packages

If tracking shows an unusual delay or delivery but you cannot locate the package, contact us so we can help investigate with the carrier. Report visible shipping damage, missing contents, or an incorrect order within 7 days after delivery and retain the packaging until we provide instructions.

We will follow applicable law and the carrier's claim process when determining replacement or refund options. Nothing in this policy transfers risk of loss to a customer earlier than applicable law permits.

Contact

Naturalistic Body Care and Soap & Salt House
209 Nassau Street South, Suite 101
Venice, Florida 34285
hello@naturalisticbodycare.com
(941) 830-3400